Privacy Policy

Last updated: 22 February 2026

Tomasri Fintech Pvt Ltd ("we", "our", or "us") operates a mobile application ("App") used by authorized agents to collect customer information for gold loan services. This Privacy Policy explains how we collect, use, store, and protect personal information.

Information We Collect

Personal Information

Through the App, agents may collect the following customer information:

• Full name
• Mobile number
• Residential address
• Government-issued identification details (such as Aadhaar or PAN, where applicable)
• Gold asset details (type, weight, and related information)
• Photographs of documents or assets, if required for loan processing

Device and Technical Information

• Device identifiers
• IP address
• App usage and diagnostic data

How We Use Information

The information collected is used to:

• Process and manage gold loan applications
• Verify customer identity and eligibility
• Communicate with customers regarding loan services
• Prevent fraud and unauthorized access
• Comply with legal and regulatory requirements

Data Sharing and Disclosure

We do not sell, rent, or trade personal information. Data may be shared only with:

• Authorized employees and internal teams
• Financial institutions or partners involved in gold loan processing
• Government or regulatory authorities when required by law

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction.

Data Retention

Customer information is retained only for as long as necessary to fulfill business, legal, and regulatory obligations.

Agent Responsibilities

Authorized agents using the App are responsible for:

• Obtaining customer consent before collecting personal data
• Ensuring accuracy of entered information
• Maintaining confidentiality and preventing unauthorized access

Children’s Privacy

This App is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

App Permissions

The App may request access to:

• Camera (for document or gold image capture)
• Storage (for secure document handling)
• Internet (for data synchronization and communication)

All permissions are used strictly for business and operational purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:

Tomasri Fintech Pvt Ltd
Email: support@tomasrifintech.com
Address: D.No: 6-13-88, P.Lalitha Complex 13/3 Line, Arundalpet, Guntur - 522002